Hybrid Senior Cloud Imaging Support Analyst

OhioX; Olathe (KS); Hybrid; USD 52,000 - 67,000; Full time

Job summary

Hyland is seeking a Senior Cloud Support Analyst in Olathe, KS, with hybrid work arrangement (3 days onsite). You will provide advanced technical support for Acuo VNA and NilRead, troubleshoot complex issues, and own customer cases while coordinating with internal teams to drive resolution.

The role emphasizes Windows Server, SQL Server, networking, and healthcare imaging workflows, with opportunities to mentor peers and lead knowledge sharing.

Qualifications

• Associate's degree in IT or related field.
• Strong troubleshooting and problem-solving in complex enterprise systems.
• Experience with SQL Server and Windows Server.
• Excellent customer-facing communication.
• Ability to mentor teammates and contribute to knowledge sharing.

Responsibilities

• Troubleshoot and independently resolve complex Acuo VNA, NilRead, NilNexus, and PACSgear issues, acting as a senior technical resource.
• Provide proactive communication to customers with status updates and next steps.
• Lead triage and investigation of complex inbound support cases and coordinate resources.
• Leverage SQL Server knowledge to support troubleshooting and defect reporting.
• Collaborate with customers and internal teams to resolve issues across Acuo/NilRead/NilNexus and dependencies.
• Mentor and coach team members and contribute to internal documentation.

Skills

Advanced troubleshooting

Microsoft SQL Server

Windows Server

Networking

Customer-facing communication

Mentoring/leadership

Education

Associate's degree in IT / CS / Healthcare IS / Business or related field

Tools

Acuo VNA

NilRead

NilNexus

PACSgear ImageLink

SQL Server Management Studio

Windows Server

Job description

Hyland is seeking a Senior Cloud Support Analyst in Olathe, KS, with hybrid work arrangement (3 days onsite). You will provide advanced technical support for Acuo VNA and NilRead, troubleshoot complex issues, and own customer cases while coordinating with internal teams to drive resolution.

The role emphasizes Windows Server, SQL Server, networking, and healthcare imaging workflows, with opportunities to mentor peers and lead knowledge sharing.