Remote Client Travel Support Specialist

Sawmilldcllc; Atlanta (GA); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Fully remote position

Flexible scheduling options

Comprehensive training and ongoing 지원

Job summary

Sawmilldcllc is seeking a Remote Client Support Representative to assist travelers before, during, and after trips. This fully remote role emphasizes strong customer service, organization, and independence in a remote setting.

Ideal candidates enjoy travel, can learn new booking systems quickly, and are committed to delivering excellent client support with timely responses across email, phone, and messaging platforms.

Qualifications

• Strong written and verbal communication skills.
• Customer service experience (travel, hospitality, or support roles preferred).
• Highly organized, dependable, and detail-oriented.
• Comfortable working independently in a fully remote role.
• Able to learn new systems, booking platforms, and digital tools quickly.
• Passionate about travel and delivering excellent client support.

Responsibilities

• Support clients remotely via email, phone, and messaging platforms.
• Respond to travel-related inquiries in a timely, professional manner.
• Assist with itinerary changes, cancellations, updates, and special requests.
• Provide clear information on destinations, travel requirements, and agency processes.
• Monitor upcoming trips and proactively communicate with clients as needed.
• Resolve issues efficiently while maintaining a high level of customer satisfaction.

Skills

Strong communication

Customer service

Detail-oriented

Independent remote work

Tech-savvy

Travel enthusiasm

Tools

Booking platforms

CRM software

Job description

Sawmilldcllc is seeking a Remote Client Support Representative to assist travelers before, during, and after trips. This fully remote role emphasizes strong customer service, organization, and independence in a remote setting.

Ideal candidates enjoy travel, can learn new booking systems quickly, and are committed to delivering excellent client support with timely responses across email, phone, and messaging platforms.