Remote Client Travel Planner & Support Specialist

PedrosVacations; Boston (MA); Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Fully remote

Flexible scheduling

Training and onboarding

Ongoing mentorship and support

Access to tools and resources

Career growth opportunities

Supportive team environment

Job summary

PedrosVacations is seeking an organized, personable Client Support Specialist to help clients through the planning and reservation process. You will communicate with clients, organize important details, assist with scheduling and reservations, provide updates, and help ensure each client has a smooth and well-supported experience from start to finish.

You may assist with travel-related arrangements including accommodations, transportation, activities, experiences, schedules, and itinerary

Qualifications

• Organized and attentive to detail.
• Comfortable communicating with clients via email, phone, and online platforms.
• Able to manage multiple client requests and deadlines.
• Self-motivated and comfortable working remotely.
• Willing to learn new systems and processes.

Responsibilities

• Communicate with clients to understand their preferences, requests, and priorities.
• Assist with researching and organizing travel and reservation options.
• Coordinate accommodations, transportation, activities, experiences, and scheduling details.
• Help prepare and organize client itineraries and reservation information.
• Review confirmations and client records for accuracy.
• Provide clients with updates, confirmations, reminders, and next steps.
• Track outstanding requests and follow up when additional information is needed.
• Assist with modifications, special requests, and routine changes.
• Maintain organized and accurate client information.
• Provide professional and responsive client support throughout the planning process.
• Help ensure each client experience is organized, seamless, and well communicated.

Skills

Organized

Detail-oriented

Client communication

Remote work

Multitasking

Research online

Self-motivated

Job description

PedrosVacations is seeking an organized, personable Client Support Specialist to help clients through the planning and reservation process. You will communicate with clients, organize important details, assist with scheduling and reservations, provide updates, and help ensure each client has a smooth and well-supported experience from start to finish.

You may assist with travel-related arrangements including accommodations, transportation, activities, experiences, schedules, and itinerary