Remote Client Support & Travel Coordinator

PedrosVacations; Nantucket (MA); Remote; USD 48,000 - 62,000; Full time

Benefits offered by this job

Fully remote

Flexible scheduling

Training provided

Mentorship

Career growth

Job summary

PedrosVacations is seeking an organized Client Support Specialist to assist clients through planning and reservations. You will communicate with clients, organize details, assist with scheduling and reservations, and provide updates to ensure a smooth experience from initial request to completion.

You may help with travel arrangements including accommodations, transportation, activities, experiences, schedules, and itinerary details.

Qualifications

• Must be organized and detail-oriented.
• Strong written and verbal communication with clients.
• Able to follow through on tasks and meet deadlines.
• Comfortable researching travel options online.
• Capable of managing multiple requests and timelines.

Responsibilities

• Communicate with clients to understand preferences and requests.
• Research and organize travel and reservation options.
• Coordinate accommodations, transport, activities, and scheduling details.
• Prepare client itineraries and reservation information.
• Review confirmations and client records for accuracy.
• Provide updates, confirmations, reminders, and next steps to clients.
• Track outstanding requests and follow up as needed.
• Assist with modifications and routine changes to reservations.
• Maintain organized and accurate client information.
• Provide professional and responsive client support throughout planning.
• Ensure client experience is organized, seamless, and well communicated.

Skills

Organized

Detail-oriented

Client communication

Dependable

Research online

Multitasking

Self-motivated

Willing to learn

Professional

Service-oriented

Job description

PedrosVacations is seeking an organized Client Support Specialist to assist clients through planning and reservations. You will communicate with clients, organize details, assist with scheduling and reservations, and provide updates to ensure a smooth experience from initial request to completion.

You may help with travel arrangements including accommodations, transportation, activities, experiences, schedules, and itinerary details.