Remote Client Support Technician — SQL & Web Troubleshooter

Softdocs; United States; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Comprehensive Benefits

Remote Position

Professional Development

Laptop/Equipment Stipend

Job summary

Softdocs is looking for a Client Support Technician to provide support for their cloud-based document management and eForms solutions. This remote role allows you to combine technical skills and a customer-first mindset, ensuring a positive experience for users.

Responsibilities include resolving issues, clarifying complex concepts, and documenting actions accurately. Candidates should have experience with Microsoft SQL Server and a background in IT support. Comprehensive benefits and a people-first culture are offered.

Qualifications

• Bachelor’s or Associate’s degree in a relevant field or equivalent experience.
• 2+ years of experience in IT, technical support, or a related technical field.
• Excellent written and verbal communication skills.

Responsibilities

• Provide friendly and timely support for Softdocs products.
• Document every issue and outcome accurately in the support system.
• Collaborate with internal teams to resolve complex issues.

Skills

Microsoft SQL Server knowledge

HTML

CSS

JavaScript

Server fundamentals

Network fundamentals

Education

Bachelor’s or Associate’s degree in Computer Science

2+ years of experience in IT support

2+ years of customer service experience

Job description

Softdocs is looking for a Client Support Technician to provide support for their cloud-based document management and eForms solutions. This remote role allows you to combine technical skills and a customer-first mindset, ensuring a positive experience for users.

Responsibilities include resolving issues, clarifying complex concepts, and documenting actions accurately. Candidates should have experience with Microsoft SQL Server and a background in IT support. Comprehensive benefits and a people-first culture are offered.