Technical & Application Support Specialist

The Judge Group; City of Rochester (NY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

The Judge Group is seeking a Technical & Application Support Specialist to join our client’s hybrid team in Rochester, NY. You will resolve complex issues, support enterprise content management and automation applications, and guide non-technical users with clear, friendly assistance.

You’ll gain exposure to SQL, Windows Server environments, and networking basics while collaborating with senior developers. Occasional on-site installs and travel support are part of the role in a purpose-driven,

Qualifications

• 2+ years of hands-on desktop/server application support or PC/network troubleshooting.
• Proficiency with Windows Desktop/Server OS, DNS/DHCP, TCP/IP commands, and SQL concepts.
• Excellent verbal and written communication, ability to explain technical concepts to non-technical users.
• Willingness to travel occasionally and manage multiple priorities.

Responsibilities

• Resolve complex technical challenges for enterprise content management and automation apps.
• Automate business workflows and improve software utilization for clients.
• Empower end-users with clear, friendly guidance via phone, web, and email; onsite installs as needed.
• Develop and improve knowledge bases and escalation paths to boost first-contact resolution.

Skills

Windows OS

SQL/Databases

Networking basics

Communication skills

Job description

As a Technical & Application Support Specialist for our client, you won’t just answer tech support tickets—you’ll solve complex technical puzzles, collaborate directly with corporate partners, and empower non-technical users to succeed. If you’re a natural problem-solver with a background in Windows, SQL, and basic networking who thrives in a collaborative, work-life-balanced environment, your next role starts here.

At-a-Glance Snapshot

• Role: Technical & Application Support Specialist
• Location: Hybrid-Friendly (2 days/week in office; Occasional travel for installs/training)
• Culture: Purpose-driven, flexible, supportive, and strong focus on work-life balance

Why Join Our Client?

Our client is a global leader in community safety, building solutions, and business process automation. They offer a diverse, highly supportive team culture where employee growth and well-being are prioritized alongside customer satisfaction.

• High Autonomy & Variety: Balance remote technical troubleshooting with opportunities to assist in pre-sales demos, user training, and software launches.
• Direct Path to Growth: Expand your technical skill set in SQL, scripting, and enterprise content management systems while working side-by-side with senior developers.
• Value-Based Culture: Join an organization that values creativity, innovation, and genuine work-life balance over burnout.

Your Impact (The "Power" Bullets)

In this dynamic client-facing technical role, you will:

• Resolve Complex Technical Challenges: Provide top-tier remote support for enterprise content management and automation applications using advanced troubleshooting and SQL queries.
• Automate Business Workflows: Use creative problem-solving to help clients streamline internal processes and optimize software utilization.
• Empower End-Users: Deliver clear, friendly technical guidance across phone, web, and email, while occasionally conducting on-site software installs and user training.
• Optimize Knowledge Systems: Build out technical documentation and escalation pathways to continuously improve first-contact resolution rates.

What You Bring

We are seeking an up-and-coming customer-centric technician with a strong technical foundation and a passion for learning.

• Experience: 2+ years of hands-on experience providing desktop/server application support, or installing/troubleshooting PC and network environments.
• Core Technical Skills: Strong knowledge of Windows Desktop/Server OS, basic networking principles (DNS, DHCP, TCP/IP commands), and SQL/database concepts.
• Communication & Support: Exceptional verbal and written communication skills with the ability to explain complex technical concepts to users at all skill levels.
• Flexibility: Self-motivated mindset with the ability to manage multiple priorities and a willingness for occasional travel for client events or installations.

Ready to Make an Impact?

If you are looking for a rewarding, supportive environment where your technical skills directly help communities thrive, we want to hear from you.