Remote Client Support Technician - Document & eForms Expert

Softdocs; United States; On-site; USD 50,000 - 70,000; Full time

Job summary

Softdocs is seeking a remote full-time Client Support Technician to deliver professional support for document management and eForms solutions. You will resolve technical issues while ensuring a positive customer experience.

The ideal candidate will have a Bachelor's or Associate's degree in Computer Science or related field and 2+ years of relevant IT and customer service experience. Knowledge of Microsoft SQL Server, HTML, CSS, and JavaScript is essential.

Qualifications

• Bachelor's or Associate's degree in Computer Science, Information Systems, or equivalent experience.
• 2+ years of experience in IT, technical support, or a related technical field.
• 2+ years of customer service or client-facing experience.

Responsibilities

• Provide timely and friendly support for Softdocs products.
• Document issues and resolutions accurately while collaborating with teams.
• Stay updated on product features and suggest improvements.

Skills

Technical support

Customer service

Microsoft SQL Server

HTML

CSS

JavaScript

Education

Bachelor's or Associate's degree in Computer Science or related field

Job description

Softdocs is seeking a remote full-time Client Support Technician to deliver professional support for document management and eForms solutions. You will resolve technical issues while ensuring a positive customer experience.

The ideal candidate will have a Bachelor's or Associate's degree in Computer Science or related field and 2+ years of relevant IT and customer service experience. Knowledge of Microsoft SQL Server, HTML, CSS, and JavaScript is essential.