Remote Client Support & Onboarding Specialist

Agile Partnering; United States; Remote; USD 65,000 - 70,000; Full time

Benefits offered by this job

Comprehensive health benefits

Competitive vacation package

Values-driven leadership

Job summary

Agile Partnering is hiring a Client Support Specialist to delight contractors and staffing clients in a fully remote role. You will work with the Director of Operations and payroll teammates, building name-by-name relationships and delivering exceptional back-office support.

The ideal candidate has 3+ years in client or customer support, HR support, onboarding, or payroll. Preference for staff firm experience and HR certifications. A long-term home on a collaborative team is expected.

Qualifications

• 3+ years in client or customer support, HR support, onboarding, benefits, or payroll support.
• Preferred: experience at a staffing firm, PEO, employer of record, or payroll provider.
• Preferred: HR certification such as SHRM-CP or aPHR.

Responsibilities

• Onboarding W-2 employees and independent contractors through paperwork, background checks, and setup so they start on time.
• Answer questions about benefits, payroll, pay stubs, timesheets, and HR matters quickly and accurately.
• Own the support inbox and phone line so every worker gets a clear, friendly answer.
• Help workers wrap up when an assignment ends, including final pay and system updates.
• Be the go-to contact for recruiters, with timely onboarding status updates and answers to questions.
• Answer client questions on worker classification, exempt vs. non-exempt status, benefits, timesheets, and payroll.
• Process new placements accurately and follow each client's special requirements.
• Build lasting trust with recruiters and contractors.

Skills

Customer support

HR support

Onboarding

Payroll support

Education

SHRM-CP or aPHR certification

Job description

Agile Partnering is hiring a Client Support Specialist to delight contractors and staffing clients in a fully remote role. You will work with the Director of Operations and payroll teammates, building name-by-name relationships and delivering exceptional back-office support.

The ideal candidate has 3+ years in client or customer support, HR support, onboarding, or payroll. Preference for staff firm experience and HR certifications. A long-term home on a collaborative team is expected.