Remote Client Support Lead, HCM & Payroll Expert

Netchex; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

Netchex is seeking a Client Support Expert, HCM, to assist clients with payroll cycles, system issues, and maximizing platform adoption. You’ll be the trusted voice from first contact to resolution, leveraging deep payroll/HCM expertise to guide customers through complex scenarios.

The role emphasizes empathy, clear communication, and proactive knowledge sharing to drive adoption and client success across a fast-paced environment.

Qualifications

• 3+ years of hands-on payroll operations or payroll technology client support experience.

Responsibilities

• Deliver high-quality, client-focused support across phone, email, and CRM/ticketing channels with a focus on first-contact resolution.

Skills

Payroll operations

Payroll technology client support

HCM knowledge

Education

FPC or CPP certification

Job description

Netchex is seeking a Client Support Expert, HCM, to assist clients with payroll cycles, system issues, and maximizing platform adoption. You’ll be the trusted voice from first contact to resolution, leveraging deep payroll/HCM expertise to guide customers through complex scenarios.

The role emphasizes empathy, clear communication, and proactive knowledge sharing to drive adoption and client success across a fast-paced environment.