Remote Client Support Engineer – Payments & FinTech

G2i Inc.; Northern (KY); Hybrid; USD 88,000 - 110,000; Full time

Benefits offered by this job

Equity participation

Medical, dental, and vision coverage

401(k) with employer matching

Flexible PTO

Fully remote work environment

Job summary

G2i Inc. is seeking a Client Support Engineer to serve as the primary technical contact for partner financial institutions, handling API behavior, connectivity, and payments workflows within our real-time payments platform.

This role blends support, operations, and engineering, offering opportunities to improve processes, automate remedies, and scale support in a fast-growing fintech environment. Remote (US) candidates with strong troubleshooting and communication skills will thrive in this

Qualifications

• 3+ years in a client-facing Support Engineering, Technical Support Engineering, Solutions Engineering, or Production Support role.
• Experience supporting customers in fintech, payments, banking, financial infrastructure, or related industries.
• Strong troubleshooting and root cause analysis skills.
• Experience working directly with APIs, including testing and debugging REST APIs using tools such as Postman.

Responsibilities

• Act as the primary technical contact for partner banks and financial institutions experiencing issues.
• Investigate and resolve support requests related to API behavior, connectivity, payments processing, and workflows.
• Communicate effectively with both technical and non-technical stakeholders during resolution.
• Monitor queues and incident management systems; triage and drive incidents to resolution.

Skills

Client-facing support

API troubleshooting

Troubleshooting & RCA

Linux & networking basics

Monitoring/Observability

Clear communication

Multitasking

Tools

Postman

Grafana

Datadog

Splunk

Job description

G2i Inc. is seeking a Client Support Engineer to serve as the primary technical contact for partner financial institutions, handling API behavior, connectivity, and payments workflows within our real-time payments platform.

This role blends support, operations, and engineering, offering opportunities to improve processes, automate remedies, and scale support in a fast-growing fintech environment. Remote (US) candidates with strong troubleshooting and communication skills will thrive in this