Remote Client Support and Success Coordinator

Friedman Vartolo LLP; City of Rochester (NY); Remote; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flex spending

401k plan

Gym membership reimbursement

Job summary

Friedman Vartolo LLP is seeking a Client Support Administrator to support client communications and escalations remotely. You will act as an extension of the firm, coordinating with clients to relay critical information and timelines.

Required are 5+ years in default services, 2+ years with BFKS/Tempo, and strong written and verbal communication. The role offers a comprehensive benefits package and a compensation structure aligned to experience.

Qualifications

• 5+ years of experience in the default services industry.
• 2+ years of experience with BFKS, Tempo and other client communication portals.
• Tech savviness and willingness to handle hands-on tasks.
• Superior written and verbal communication skills.

Responsibilities

• Ensure accurate completion of BFKS and Tempo workload steps daily.
• Manage firm to milestones and timelines for allocated cases.
• Serve as the single point of contact for numerous firm clients.
• Maintain and improve client relationships to drive referral growth.
• Escalate pressing timeline issues where appropriate.
• Produce case level reports for client review.

Skills

Tech savvy

Written and verbal communication

Hands-on attitude

Team player

Tools

BFKS

Tempo

Client portals

Job description

Friedman Vartolo LLP is seeking a Client Support Administrator to support client communications and escalations remotely. You will act as an extension of the firm, coordinating with clients to relay critical information and timelines.

Required are 5+ years in default services, 2+ years with BFKS/Tempo, and strong written and verbal communication. The role offers a comprehensive benefits package and a compensation structure aligned to experience.