Remote Client Success Manager

Aldridge Pite, LLP; United States; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Life and disability insurance

Medical, dental and vision plans

401K retirement savings plan

Flexible scheduling

Generous PTO

Remote equipment (dual monitors)

Job summary

Aldridge Pite, LLP seeks a Client Manager to maintain and enhance client relationships, ensuring satisfaction through regular meetings and monitoring client systems. The role emphasizes proactive portfolio management, SLA adherence, and collaboration with operations.

This is a fully remote position requiring a self-starter mindset and strong communication skills. The ideal candidate will have 3–5 years in the default industry, a Bachelor’s degree or 7+ years in default, and proficiency with

Qualifications

• 3–5 years of default industry knowledge.
• Bachelor's Degree required or 7+ years in default.
• Proficiency in Microsoft Excel, PowerPoint, and Word.
• Excellent written and verbal communication skills.
• Willing to travel occasionally (no more than once per quarter).

Responsibilities

• Drive action plans around underperforming client portfolios.
• Serve as escalation contact and ensure issues are addressed by the appropriate teams.
• Ensure clients are aware of change-related processes and procedures.
• Partner with internal teams to resolve issues and meet client SLAs.
• Manage client expectations and solicit feedback on firm performance.
• Maintain client relationships and ensure ongoing customer service.
• Weekly or monthly check-in calls with the client.

Skills

Default industry knowledge

Bachelor’s degree

Office software

Communication skills

Team player

Self-starter

Attention to detail

Time management

Flexibility

Travel readiness

Customer service

Relationship building

Quality focus

Multitasking

Adaptability

Client service leadership

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Aldridge Pite, LLP seeks a Client Manager to maintain and enhance client relationships, ensuring satisfaction through regular meetings and monitoring client systems. The role emphasizes proactive portfolio management, SLA adherence, and collaboration with operations.

This is a fully remote position requiring a self-starter mindset and strong communication skills. The ideal candidate will have 3–5 years in the default industry, a Bachelor’s degree or 7+ years in default, and proficiency with