Client Experience Coordinator — Law Firm Onboarding & Support

Frey Consulting Group; Grand Rapids (MI); On-site; USD 39,000 - 53,000; Full time

Job summary

Frey Consulting Group is seeking a Client Services Coordinator to act as a trusted connection between clients, attorneys, and the internal team, guiding clients through their experience with the firm.

The role emphasizes proactive problem solving, strong communication, and meticulous organization to keep cases on track and deliver exceptional client experiences. Experience in legal settings is strongly preferred, with familiarity using Clio or similar CRM systems.

Qualifications

• 1–3+ years in client services, legal assistant, intake, or customer success (law firm exp. preferred).
• Strong written and verbal communication skills.
• Highly organized with excellent attention to detail.

Responsibilities

• Manage new client intake from inquiry to onboarding.
• Provide timely client updates on case status and next steps.
• Coordinate deadlines and tasks with attorneys and staff; track case progress.

Skills

Strong communication

Highly organized

Attention to detail

Problem solving

Tools

Clio

Job description

Frey Consulting Group is seeking a Client Services Coordinator to act as a trusted connection between clients, attorneys, and the internal team, guiding clients through their experience with the firm.

The role emphasizes proactive problem solving, strong communication, and meticulous organization to keep cases on track and deliver exceptional client experiences. Experience in legal settings is strongly preferred, with familiarity using Clio or similar CRM systems.