Client Support Administrator

Friedman Vartolo LLP; City of Rochester (NY); Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flex spending

401k

Gym/fitness membership reimbursement

Job summary

Friedman Vartolo LLP is seeking an experienced Client Support Administrator to liaison with firm clients, manage communications, and escalate timelines as needed. This remote role requires a client-first mindset and the ability to handle multiple portals and cases with precision.

Ideal candidates bring 5+ years in default services, strong written and verbal communication, and a team-oriented approach to support a fast-growing, New York-based law firm with national client base.

Qualifications

• Minimum of 5+ years' experience in the default services industry.
• Experience with BFKS, Tempo and other client portals.
• Tech-savvy and willing to handle hands-on tasks.
• Excellent written and verbal communication skills.

Responsibilities

• Ensure accurate completion of BFKS and Tempo workload steps daily.
• Manage internal and client milestones and timelines for cases.
• Serve as the single point of contact for firm clients.
• Maintain and improve client relationships to drive referrals.
• Escalate timeline issues when needed.
• Produce case-level reports for client review.

Skills

Client communications

Written and verbal communication

Team player

Tech savvy

Tools

BFKS

Tempo

Job description

The Company

Friedman Vartolo LLP is a fast-growing, New York-based law firm specializing in real estate and default services, with over 300 employees providing top-tier legal services to our clients in seven states. While our legal expertise sets us apart, it's our mindset that drives us forward. We bring a fresh, fast-paced energy that drives our momentum and shapes how we approach every challenge.

We are a company that chooses to dig deeper, solving problems at the root instead of settling for surface fixes. Here, there are no passengers because every individual adds value, owns outcomes, and moves the firm forward. With an underdog mentality, we embrace constant elevation, always sharpening, always climbing, and never coasting. When challenges come, we row together and lean in as one team to get the job done, no matter what.

The Position

We are actively looking for an experienced Client Support Administrator to join our team and assist with client communications and escalations. This individual will function as an extension of the firm and will communicate directly with firm clients to relay critical information and timeline data.

Responsibilities:

• Ensure accurate completion of BFKS and Tempo workload steps on a daily basis
• Manage firm to expected internal and client milestones and timelines for allocated cases
• Serve as the single point of contact for numerous firm clients
• Maintain and improve client relationships to drive referral growth
• Escalate pressing timeline issues where appropriate
• Produce case level reports for client review

Requirements:

• Minimum of 5+ Years' experience in the default services industry
• Minimum of 2+ Years' experience with BFKS, Tempo and other client communication portals
• Tech savvy
• Willingness to ask question and get "hands dirty"
• Team player looking to be a part of something great
• Superior written and verbal communication skills

Compensation/Benefits

We offer a compensation package that will be commensurate with experience and a competitive benefits package including medical, dental, vision, flex spending, 401k and gym/fitness membership reimbursement.

• medical
• dental
• vision
• flex spending
• 401k
• gym/fitness membership reimbursement

ADA Compliance

Consistent with the Americans with Disabilities Act (ADA), it is the policy of Friedman Vartolo LLP to provide reasonable accommodations when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for Friedman Vartolo LLP. If you require a reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact Recruitment at [e-mail] to request an accommodations.

Location

Remote