Client Support Administrator - Remote

Friedman Vartolo LLP; City of Rochester (NY); Remote; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flex spending

401k plan

Gym membership reimbursement

Job summary

Friedman Vartolo LLP is seeking a Client Support Administrator to support client communications and escalations remotely. You will act as an extension of the firm, coordinating with clients to relay critical information and timelines.

Required are 5+ years in default services, 2+ years with BFKS/Tempo, and strong written and verbal communication. The role offers a comprehensive benefits package and a compensation structure aligned to experience.

Qualifications

• 5+ years of experience in the default services industry.
• 2+ years of experience with BFKS, Tempo and other client communication portals.
• Tech savviness and willingness to handle hands-on tasks.
• Superior written and verbal communication skills.

Responsibilities

• Ensure accurate completion of BFKS and Tempo workload steps daily.
• Manage firm to milestones and timelines for allocated cases.
• Serve as the single point of contact for numerous firm clients.
• Maintain and improve client relationships to drive referral growth.
• Escalate pressing timeline issues where appropriate.
• Produce case level reports for client review.

Skills

Tech savvy

Written and verbal communication

Hands-on attitude

Team player

Tools

BFKS

Tempo

Client portals

Job description

The Company

Friedman Vartolo LLP is a fast-growing, New York-based law firm specializing in real estate and default services, with over 300 employees providing top-tier legal services to our clients in seven states. While our legal expertise sets us apart, it's our mindset that drives us forward. We bring a fresh, fast-paced energy that drives our momentum and shapes how we approach every challenge.

The Position

We are actively looking for an experienced Client Support Administrator to join our team and assist with client communications and escalations. This individual will function as an extension of the firm and will communicate directly with firm clients to relay critical information and timeline data.

Responsibilities

• Ensure accurate completion of BFKS and Tempo workload steps on a daily basis
• Manage firm to expected internal and client milestones and timelines for allocated cases
• Serve as the single point of contact for numerous firm clients
• Maintain and improve client relationships to drive referral growth
• Escalate pressing timeline issues where appropriate
• Produce case level reports for client review

Requirements

• Minimum of 5+ Years' experience in the default services industry
• Minimum of 2+ Years' experience with BFKS, Tempo and other client communication portals
• Tech savvy
• Willingness to ask question and get "hands dirty"
• Team player looking to be a part of something great
• Superior written and verbal communication skills

Compensation/Benefits

We offer a compensation package that will be commensurate with experience and a competitive benefits package including medical, dental, vision, flex spending, 401k and gym/fitness membership reimbursement.

ADA Compliance

Consistent with the Americans with Disabilities Act (ADA), it is the policy of Friedman Vartolo LLP to provide reasonable accommodations when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for Friedman Vartolo LLP. If you require a reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact Recruitment at [e-mail] to request an accommodations.

Location

Remote

Salary: $19.23 per hour