Remote Client Success & Escalations Specialist

Friedman-Vartolo-LL; City of Rochester (NY); À distance; USD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Flex spending

401k

Gym/fitness reimbursement

Résumé du poste

Friedman Vartolo LLP is seeking an experienced Client Support Administrator to join our team. You will communicate directly with firm clients to relay critical information and timeline data, acting as an extension of the firm.

Responsibilities include managing BFKS/Tempo workloads, maintaining milestones, and producing client reports. A strong written and verbal communication background and a collaborative, hands-on attitude are essential.

Qualifications

• Minimum of 5+ years' experience in the default services industry.
• Minimum of 2+ years' experience with BFKS, Tempo and other client communication portals.
• Superior written and verbal communication skills.

Responsabilités

• Ensure accurate completion of BFKS and Tempo workload steps on a daily basis.
• Manage firm to expected internal and client milestones and timelines for allocated cases.
• Serve as the single point of contact for numerous firm clients.
• Maintain and improve client relationships to drive referral growth.
• Escalate pressing timeline issues where appropriate.
• Produce case level reports for client review.

Connaissances

Client communications

Tech savvy

Team player

Questioning mindset

Outils

BFKS

Tempo

Description du poste

Friedman Vartolo LLP is seeking an experienced Client Support Administrator to join our team. You will communicate directly with firm clients to relay critical information and timeline data, acting as an extension of the firm.

Responsibilities include managing BFKS/Tempo workloads, maintaining milestones, and producing client reports. A strong written and verbal communication background and a collaborative, hands-on attitude are essential.