Remote Client Success & Travel Concierge

Unique Escapes; Aurora (IL); Remote; USD 45,000 - 60,000; Full time

Benefits offered by this job

Remote work environment

Training and support for travel tools

Collaborative team culture

Professional growth opportunities

Job summary

Unique Escapes is seeking a Remote Client Service & Success Specialist to support clients throughout their travel journey—from inquiry and planning to booking and post-trip follow-up. You will be the trusted contact, ensuring clients feel informed and confident.

You will handle inquiries across destinations, resorts, cruises, flights, and packages, maintain accurate records in the CRM, coordinate with suppliers, resolve issues promptly, and strive to deliver exceptional, personalized service for

Qualifications

• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Ability to manage multiple clients, bookings and deadlines.
• Proactive, customer-focused with problem-solving mindset.

Responsibilities

• Serve as the primary contact for client inquiries via phone, email, chat, and social media.
• Build lasting client relationships through proactive, professional communication.
• Guide clients through travel planning: destinations, resorts, cruises, flights, packages.
• Prepare quotes, itineraries, and booking summaries for clients.

Skills

Communication skills

Organizational skills

Time management

Multi-tasking

Problem solving

CRM familiarity

Travel booking platforms

Microsoft Office / Google Workspace

Remote work setup awareness

Customer service

Tools

CRM systems

Travel booking platforms

Microsoft Office / Google Workspace

Job description

Unique Escapes is seeking a Remote Client Service & Success Specialist to support clients throughout their travel journey—from inquiry and planning to booking and post-trip follow-up. You will be the trusted contact, ensuring clients feel informed and confident.

You will handle inquiries across destinations, resorts, cruises, flights, and packages, maintain accurate records in the CRM, coordinate with suppliers, resolve issues promptly, and strive to deliver exceptional, personalized service for