Remote Travel Client Concierge & Success Specialist

Unique Escapes; Arlington (VA); A distancia; USD 40.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work environment

Training and support for travel tools

Collaborative team culture

Opportunities for professional growth

Descripción de la vacante

Unique Escapes is seeking a Remote Client Service & Success Specialist to support clients through their travel journey, from inquiry to post-trip follow-up. You will serve as the primary contact across channels, building lasting relationships and guiding clients through planning, quotes, and bookings.

Responsibilities include handling inquiries, coordinating with suppliers, and maintaining accurate client records in the CRM.

Formación

• Experience in customer service, client success, hospitality, travel, reservations, or related roles.
• Strong verbal and written communication with a friendly, professional tone.
• Excellent organization, time management, and attention to detail.
• Ability to manage multiple clients, bookings, and deadlines.
• Strong problem-solving skills and composure under pressure.
• Familiarity with travel booking platforms, CRM systems, and client communications tools.
• Proficiency with Microsoft Office or Google Workspace.
• Reliable high-speed internet and a quiet remote workspace.

Responsabilidades

• Serve as the primary point of contact for client inquiries by phone, email, chat, and social media.
• Build lasting client relationships through warm, proactive, and professional communication.
• Guide clients through travel planning, including destinations, accommodations, and packages.
• Prepare clear travel quotes, itineraries, and booking summaries for review.
• Assist clients with account setup, profiles, travel documents, and platform navigation.
• Answer questions about reservations, payments, travel requirements, and policies.
• Coordinate with suppliers, resorts, cruise lines, and internal teams to confirm details.
• Track bookings, payment deadlines, travel dates, and outstanding requests.
• Provide timely updates before, during, and after travel; communicate itinerary changes.
• Document client interactions and resolutions in the CRM/booking system.
• Escalate complex issues to the appropriate team and follow up after trips.
• Identify opportunities to improve the client experience and support growth.

Conocimientos

Customer service

Client success

Hospitality

Travel

Reservations

Sales support

Descripción del empleo

Unique Escapes is seeking a Remote Client Service & Success Specialist to support clients through their travel journey, from inquiry to post-trip follow-up. You will serve as the primary contact across channels, building lasting relationships and guiding clients through planning, quotes, and bookings.

Responsibilities include handling inquiries, coordinating with suppliers, and maintaining accurate client records in the CRM.