Remote Travel Concierge & Client Success Pro

Unique Escapes; Dallas (TX); Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Remote work environment

Training and support for travel tools,

Collaborative, client-focused team

Professional growth within a growing旅

Job summary

Unique Escapes is seeking a Remote Client Service & Success Specialist to support clients throughout their travel journey—from initial inquiry and trip planning to booking, pre-travel preparation, and post-trip follow-up.

You will answer questions about destinations, resorts, cruises, flights, and travel packages, guide the booking and preparation process, maintain accurate client records, coordinate with travel suppliers, and resolve service concerns promptly and professionally.

Qualifications

• Experience in customer service or client-facing roles is preferred.
• Strong verbal and written communication with a friendly, professional tone.
• Excellent organization, time management, and attention to detail.
• Ability to manage multiple bookings and deadlines simultaneously.
• Comfort with travel booking platforms and CRM tools.
• Reliable high-speed internet and a quiet remote workspace.

Responsibilities

• Serve as the primary contact for client inquiries by phone, email, chat, and social media.
• Build lasting client relationships through proactive, professional communication.
• Guide clients through travel planning, including destinations, resorts, cruises, flights, and packages.
• Prepare clear quotes, itineraries, and booking summaries for client review.
• Coordinate with suppliers and internal teams to confirm details and resolve issues.
• Track bookings, payments, travel dates, and outstanding requests.
• Document interactions and preferences in the CRM or booking system.
• Follow up after trips to gather feedback and encourage future bookings.

Skills

Customer service

Communication

Organization

Problem-solving

CRM familiarity

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

CRM systems

Microsoft Office

Google Workspace

Booking platforms

Job description

Unique Escapes is seeking a Remote Client Service & Success Specialist to support clients throughout their travel journey—from initial inquiry and trip planning to booking, pre-travel preparation, and post-trip follow-up.

You will answer questions about destinations, resorts, cruises, flights, and travel packages, guide the booking and preparation process, maintain accurate client records, coordinate with travel suppliers, and resolve service concerns promptly and professionally.