Remote Travel Concierge for Client Success

Unique Escapes; Pawtucket (RI); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Remote work environment

Training and development

Job summary

Unique Escapes is seeking a Remote Client Service & Success Specialist to support clients through every step of their travel journey, from inquiry and planning to booking and post-trip follow-up. You will respond to questions about destinations, packages, and travel details while ensuring clients feel informed and cared for.

You will maintain accurate client records in our CRM, coordinate with travel suppliers, and resolve service concerns promptly.

Qualifications

• Experience in customer service or hospitality, travel, reservations, or similar client-facing roles is preferred.
• Strong verbal and written communication with a friendly, professional tone.
• Excellent organization, time management, and attention to detail.

Responsibilities

• Serve as the primary contact for client inquiries via phone, email, chat, and social media.
• Build lasting client relationships through proactive, professional communication.
• Guide clients through travel planning including destinations, options, and packages.
• Prepare clear travel quotes, itineraries, and booking summaries.
• Document all interactions in the CRM and coordinate with suppliers to resolve issues.

Skills

Customer service

Communication

Organization

Problem solving

Multi-tasking

Tools

CRM software

Office tools

Job description

Unique Escapes is seeking a Remote Client Service & Success Specialist to support clients through every step of their travel journey, from inquiry and planning to booking and post-trip follow-up. You will respond to questions about destinations, packages, and travel details while ensuring clients feel informed and cared for.

You will maintain accurate client records in our CRM, coordinate with travel suppliers, and resolve service concerns promptly.