Remote Client Success Specialist (Retention)

Jobgether; United States; A distancia; USD 33.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health coverage

Remote work (US)

Paid time off

Parental leave

Wellbeing programs

Wellness stipend

Descripción de la vacante

Jobgether seeks a Specialist I, Client Success (Retention) based in the United States. This fully remote, full-time role focuses on engaging clients who missed appointments or are considering leaving care, guiding them to rebook, find another provider, or take the next step.

You will use live conversations (phone, SMS, email) and an autodialer for outreach, collaborating with Clinical, Provider Operations, Support, and external partners to ensure smooth follow-ups and improved access to

Formación

• 1–3 years in a people-facing role such as client success, care navigation, inside sales, or mental health services.
• Strong verbal and written communication skills across phone, SMS, and email.
• Ability to guide people through uncertainty, explain options, address concerns, and build confidence in next steps.
• Balance of empathy and operational discipline to meet outreach and productivity goals.
• Comfort handling back-to-back live conversations with energy and attentiveness.
• Ability to work with performance metrics and use data to improve results.
• Adaptability and enthusiasm for a fast-paced, mission-driven environment.
• Genuine interest in improving access to affordable, high-quality mental healthcare.

Responsabilidades

• Reconnect with clients: rebook, find another provider, or identify next steps in care.
• Guide client decisions: explain platform features and provide informed guidance on provider matching.
• Maintain accurate documentation to support handoffs and identify patterns.
• Collaborate across Clinical, Provider Operations, Support, and external partners.
• Navigate coverage programs and referral processes to help clients access care.
• Identify recurring challenges and contribute insights to improvement initiatives.

Conocimientos

People-facing experience

Verbal and written communication

Guiding clients

Empathy & discipline

Live conversations

Performance metrics

Adaptability

Mental healthcare access

Herramientas

Autodialer

Descripción del empleo

Jobgether seeks a Specialist I, Client Success (Retention) based in the United States. This fully remote, full-time role focuses on engaging clients who missed appointments or are considering leaving care, guiding them to rebook, find another provider, or take the next step.

You will use live conversations (phone, SMS, email) and an autodialer for outreach, collaborating with Clinical, Provider Operations, Support, and external partners to ensure smooth follow-ups and improved access to