Client Success Agent - Full-Time

ADP, Inc.; Moorestown Township (NJ); Remote; USD 29,000 - 32,000; Full time

Job summary

The Facilities Group is seeking a Client Success Agent to manage customer service contracts, resolve issues, and coordinate with providers and internal teams. This is a remote role, with Mountain time zone preferred, and a Monday–Friday schedule from 8:00 AM–5:00 PM.

Prior experience in managing janitorial or floor care contracts and proficiency with MS Office are required. This is not a sales role and does not include commissions.

Qualifications

• One year working experience in managing small to mid-size customer service contracts in janitorial or floor care industry.
• Proficiency with MS Office products.
• Ability to work in a fast-paced environment and maintain accuracy.

Responsibilities

• Resolve customer service issues and monitor provider activity.
• Negotiate service rates and ensure contract compliance.
• Coordinate with customers, service providers and internal departments.

Skills

Adaptable

Attention to detail

Clear communication

Multi-tasking

Education

1 year customer service contracts experience (janitorial/floor care)

Tools

MS Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Client Success Agent - Full-Time

Full Time Clerical Dallas, TX, US

3 days ago Requisition ID: 11855

Salary Range: $21.00 To $23.00 Hourly

Who We Are

The Facilities Group of companies provide a comprehensive suite of janitorial and maintenance services to a variety of industries, including healthcare, education, logistics, finance, commercial, and industrial facilities. Our principle of providing best in class service not only guides how we treat our clients but is also the foundation of our company culture. We understand the importance of culture for our employees and believe in creating an empowering professional environment with a sense of community and opportunity.

Job Summary

What We Are Looking For

This is a professional position for operational activities Customer Account(s) and is responsible for resolving customer service issues, monitoring provider activity and assignments, negotiations of service rates, and ensuring service contract compliance. This position works cooperatively with customers, independent service providers and internal departments. This is not a sales position eligible for commissions.

This is a remote role, Mountain time Zone preferred.

Schedule Available

Monday - Friday, 8:00AM-5:00PM

• Adaptable and able to work in a fast-paced environment.
• Demonstrates attention to detail and accuracy.
• Speaks clearly and informatively.
• Ability to multi-task.

Education/Experience

One year working experience in managing small to mid-size customer service contracts in the janitorial or floor care industry is qualifying and/or any equivalent combination of training and experience that provides the required knowledge, skills and abilities is qualifying.

To perform this job successfully, an individual should have

Intermediate knowledge of MS Office products,

***The Facilities Group is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Our commitment extends beyond preventing discrimination and harassment; it’s about creating an environment where diverse backgrounds and perspectives are valued. We believe in the power of our people, the ideas they bring, and what we can accomplish together.