Remote Client Success Specialist

ADP, Inc.; Moorestown Township (NJ); Remote; USD 29,000 - 32,000; Full time

Job summary

The Facilities Group is seeking a Client Success Agent to manage customer service contracts, resolve issues, and coordinate with providers and internal teams. This is a remote role, with Mountain time zone preferred, and a Monday–Friday schedule from 8:00 AM–5:00 PM.

Prior experience in managing janitorial or floor care contracts and proficiency with MS Office are required. This is not a sales role and does not include commissions.

Qualifications

• One year working experience in managing small to mid-size customer service contracts in janitorial or floor care industry.
• Proficiency with MS Office products.
• Ability to work in a fast-paced environment and maintain accuracy.

Responsibilities

• Resolve customer service issues and monitor provider activity.
• Negotiate service rates and ensure contract compliance.
• Coordinate with customers, service providers and internal departments.

Skills

Adaptable

Attention to detail

Clear communication

Multi-tasking

Education

1 year customer service contracts experience (janitorial/floor care)

Tools

MS Office

Job description

The Facilities Group is seeking a Client Success Agent to manage customer service contracts, resolve issues, and coordinate with providers and internal teams. This is a remote role, with Mountain time zone preferred, and a Monday–Friday schedule from 8:00 AM–5:00 PM.

Prior experience in managing janitorial or floor care contracts and proficiency with MS Office are required. This is not a sales role and does not include commissions.