Remote Client Success Specialist - Adult Education

Aztec Software, LLC; United States; Remote; USD 55,000 - 65,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Aztec Software, LLC is hiring a Client Success Specialist for a fully remote role in the United States, with a focus on Midwest programs. You will guide onboarding, drive product adoption, deliver training, and nurture long-term client relationships that support success and growth.

You will monitor usage, address adoption challenges, and collaborate with Sales and Partnerships to expand accounts, all while maintaining accurate CRM records and delivering exceptional client experiences.

Qualifications

• Minimum of 2 years of experience in adult education, workforce development, customer success, training, or a related field.
• Experience working with educators, administrators, or publicly funded programs.
• Strong written, verbal, and interpersonal communication skills.
• Excellent organizational, analytical, and problem-solving abilities.
• Comfort delivering presentations and training via virtual meeting platforms.
• Proficiency with Microsoft Office and the ability to quickly learn new technologies.

Responsibilities

• Lead onboarding and implementation for new and expanding clients.
• Guide clients through product setup, rollout, and adoption strategies.
• Provide onboarding resources aligned to program goals and funding requirements.
• Support clients in achieving successful early adoption and long-term engagement.
• Monitor product usage, engagement, and implementation progress.
• Proactively connect with clients to maximize utilization and instructional impact.
• Identify adoption challenges and provide targeted recommendations and support.
• Build trusted relationships with educators, administrators, and program leaders.
• Serve as a client advocate by communicating feedback and trends across internal teams.
• Deliver engaging virtual and in-person product training sessions.
• Share industry best practices that improve implementation effectiveness and learner outcomes.
• Identify opportunities for account expansion, cross-sell, referrals, and success stories.
• Collaborate with Sales and Partnership teams by providing client insights and warm introductions.
• Document client interactions, opportunities, and outcomes within the company CRM.
• Respond to client questions and provide basic product support.
• Coordinate with internal teams to deliver an exceptional client experience.
• Manage multiple client relationships while maintaining accuracy, responsiveness, and attention to detail.

Skills

Client relationship management

Training & onboarding

Communication

CRM familiarity

Presentation skills

Education

Bachelor's degree

Tools

CRM systems

Microsoft Office

Virtual training platforms

Job description

Aztec Software, LLC is hiring a Client Success Specialist for a fully remote role in the United States, with a focus on Midwest programs. You will guide onboarding, drive product adoption, deliver training, and nurture long-term client relationships that support success and growth.

You will monitor usage, address adoption challenges, and collaborate with Sales and Partnerships to expand accounts, all while maintaining accurate CRM records and delivering exceptional client experiences.