Remote Client Success Specialist: Elevate Experience

Ascend Learning; United States; Remote; USD 50,000 - 72,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Parental leave

Employee assistance program

Wellness programs

Job summary

Ascend Learning is seeking a Client Success Specialist to support customers of the NHA brand, delivering exceptional service across multiple products. You will be the primary operational resource, handling requests and coordinating with Sales and Operations to ensure a seamless customer experience.

The role lives within the Sales organization and offers the flexibility of remote work in the United States, with expected travel up to 10% and a focus on driving satisfaction and retention.

Qualifications

• Bachelor's degree preferred; high school degree or equivalent accepted.
• 2+ years in customer service, client support, or customer success.
• Strong communication and relationship-building skills.
• Problem-solving and critical-thinking abilities.

Responsibilities

• Serve as the primary contact for customers with operational needs.
• Manage requests from intake to resolution with timely updates.
• Coordinate with internal teams and identify solutions.
• Support onboarding and product utilization initiatives.
• Maintain accurate CRM records and documentation.
• Collaborate with Sales and Client Success Education to ensure satisfaction.

Skills

Excellent communication

Relationship-building

Problem-solving

Organizational skills

Attention to detail

Independent work

CRMs experience

Education

Bachelor's degree preferred

High school degree or equivalent

Tools

CRM systems

Job description

Ascend Learning is seeking a Client Success Specialist to support customers of the NHA brand, delivering exceptional service across multiple products. You will be the primary operational resource, handling requests and coordinating with Sales and Operations to ensure a seamless customer experience.

The role lives within the Sales organization and offers the flexibility of remote work in the United States, with expected travel up to 10% and a focus on driving satisfaction and retention.