Remote Client Success & Operations Specialist

University of Phoenix; Phoenix (AZ); Remote; USD 45,000 - 81,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401(k) with company match

Tuition discount

Paid time off

Job summary

The University of Phoenix is seeking a Client Success Operations Specialist (Virtual) to support alliance growth and client management within Workforce Solutions. This full-time, fully remote role partners with the Client Success team to drive engagement and reporting for employer alliances.

You’ll manage student tracking and data entry, maintain documentation in the CRM, and collaborate with leadership to optimize pipelines and reporting.

Qualifications

• Bachelor’s degree in business, marketing or a related field from an accredited institution and three years of customer service experience which includes at least one year(s) administrative experience; OR
• High School Diploma or Equivalent and seven (7) years of customer service experience which includes at least one year(s) administrative experience

Responsibilities

• Provide information to the Client Success and Engagement team within Workforce Solutions so they can execute planned engagement strategies with employer alliances to increase engagement and awareness of university focus, mission, and programs.
• Execute daily activities and provide insight on department workflow to facilitate effective management and implementation of Client Success operations.
• Collaborate with department management, to ensure accurate pipeline and new student management reporting.
• Serve as a support specialist within the department on processes and procedures related to student tracking, data entry, and reporting.
• Maintain timely, accurate and thorough documentation and reporting of all activities, tasks, and proactive student and activities in the client relationship management system.
• Perform other duties as assigned or apparent.

Skills

Communication skills

Customer service

Education

Bachelor’s degree in business, marketing or a related field

High School Diploma or Equivalent and seven years of customer service experience

Tools

Salesforce

Clearslide

MS Office

SharePoint

Outlook

Job description

The University of Phoenix is seeking a Client Success Operations Specialist (Virtual) to support alliance growth and client management within Workforce Solutions. This full-time, fully remote role partners with the Client Success team to drive engagement and reporting for employer alliances.

You’ll manage student tracking and data entry, maintain documentation in the CRM, and collaborate with leadership to optimize pipelines and reporting.