Remote Client Success Manager, SaaS

U.S. Customs And Border Protection; Yountville (CA); Remote; USD 90,000 - 120,000; Full time

Job summary

Austin Dakota Software is seeking a Client Success Manager (Remote) to guide customers through implementation, drive value, and promote long-term retention. This role focuses on onboarding, adoption, and success across SaaS offerings, with an emphasis on strong communication and presentation skills.

The ideal candidate will manage client projects, coordinate with stakeholders, and explore expansion opportunities while balancing time and priorities in a fully remote capacity.

Qualifications

• Experience in a customer facing role such as customer success, account management, sales or consulting.
• Experience in SaaS customer success is preferred.
• SaaS software sales experience preferred.

Responsibilities

• Act as the single point of accountability for all client projects and as an escalation point for internal and external resources.
• Project manage client onboarding to successful outcomes, accelerating value realization.
• Collaborate with Business Analyst to determine solutions and project approaches.
• Create Statements of Work (SOWs) and project plans with milestones.
• Monitor and facilitate completion of work requests and schedule deployments to client sites.
• Manage project communications to stakeholders and project team members.
• Identify and manage project risks and mitigate impact with clients.
• Maintain positive client relationships and measure satisfaction while educating on new features.
• Mine current relationships for up-sell, expansion and renewals.

Skills

Customer success

SaaS sales

Project management

Time management

Presentations

Account management

Education

Bachelor's degree in Sales/Business Administration or related field

Job description

Austin Dakota Software is seeking a Client Success Manager (Remote) to guide customers through implementation, drive value, and promote long-term retention. This role focuses on onboarding, adoption, and success across SaaS offerings, with an emphasis on strong communication and presentation skills.

The ideal candidate will manage client projects, coordinate with stakeholders, and explore expansion opportunities while balancing time and priorities in a fully remote capacity.