Remote Client Success Specialist — Powering Partnerships

Laudio; Arizona; Remote; USD 50,000 - 72,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) match

Paid time off

Parental leave

Employee assistance program

Headspace access

Airvet program

Charitable matching

Job summary

Ascend Learning is seeking a Client Success Specialist to support customers and coordinate cross-functional teams across NHA products and services. This remote, full-time role prioritizes delivering an exceptional customer experience through responsive support and proactive problem-solving.

The candidate will work with Sales, Client Success Education, and Operations to address post-sale needs, maintain CRM records, and drive customer satisfaction across the Ascend portfolio.

Qualifications

• Bachelor's degree preferred; high school degree or equivalent required
• 2+ years of experience in customer service, client support, customer success, operations, or a related field
• Excellent communication and relationship-building skills
• Strong problem-solving and critical-thinking abilities
• Ability to work independently, navigate ambiguity, and take a proactive, resourceful, and solution-oriented approach to determining next steps
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Experience working with CRM systems preferred
• Demonstrated commitment to learning from feedback, adapting to change, and improving how work is completed
• Up to 10% travel may be required

Responsibilities

• Serve as a primary resource for customers with operational and service-related needs
• Manage customer requests from intake through resolution with timely follow-through
• Identify solutions and coordinate with internal teams as needed
• Prioritize account maintenance, onboarding activities, and product utilization
• Process customer requests related to products, services, course administration, exam administration, and account updates
• Support order processing and other administrative workflows with Sales
• Proactively reach out to support account management initiatives and partnerships
• Maintain accurate CRM records, case documentation, and workflow activities
• Identify opportunities to improve processes and customer experience
• Collaborate with Sales and Client Success Education to support customer satisfaction and retention

Job description

Ascend Learning is seeking a Client Success Specialist to support customers and coordinate cross-functional teams across NHA products and services. This remote, full-time role prioritizes delivering an exceptional customer experience through responsive support and proactive problem-solving.

The candidate will work with Sales, Client Success Education, and Operations to address post-sale needs, maintain CRM records, and drive customer satisfaction across the Ascend portfolio.