Remote Client Success & Renewal Manager

Symetri; Fayetteville (NC); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Group health insurance

Disability coverage (short & long-term

Dental, vision, and wellness options

HSA employer contributions

401(k) with company match

Paid time off and holidays

Job summary

SYMETRI is a fully remote firm seeking a proactive Business Relationship Manager to oversee a large client portfolio and drive retention, adoption, and growth.

You will be the primary post-sale contact for up to 450 clients, coordinating with Sales, engineering, and support teams to maximize value from Autodesk and Symetri solutions while identifying opportunities for expansion and long-term partnership.

Qualifications

• 1-2 years in client success or similar customer-facing role.
• Experience managing multiple priorities in a fast-paced environment.
• Strong communication and relationship-building skills.
• Experience with CRM platforms such as Salesforce.
• Proficiency with Microsoft 365 (Outlook, Teams, Excel, Word).
• Bachelor's degree or equivalent combination of education and experience.

Responsibilities

• Own customer retention and renewal outcomes across a high-volume portfolio.
• Build strong client relationships through proactive outreach and consultative conversations.
• Identify and elevate customer risks using engagement and health indicators.
• Prepare and deliver Autodesk renewal quotes and Symetri support contract renewals.
• Partner with Sales to surface expansion opportunities and support account growth.
• Coordinate with technical, consulting, and support teams to ensure positive client outcomes.
• Maintain accurate customer records, forecasts, contracts, and activities in Salesforce and other business systems.
• Guide customers through Autodesk licensing updates, program changes, and adoption best practices

Skills

CRM proficiency

Client-facing

Communication

Problem-solving

Relationship-building

Education

Bachelor's degree

Tools

Salesforce

Planhat

Microsoft 365

Job description

SYMETRI is a fully remote firm seeking a proactive Business Relationship Manager to oversee a large client portfolio and drive retention, adoption, and growth.

You will be the primary post-sale contact for up to 450 clients, coordinating with Sales, engineering, and support teams to maximize value from Autodesk and Symetri solutions while identifying opportunities for expansion and long-term partnership.