Remote Client Growth & Renewal Manager

Symetri USA; Fayetteville (AR); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Generous and flexible time off

Eight paid holidays

Group health insurance

Disability coverage (short- and long‑n

401(k) with company match

Job summary

Symetri USA is seeking a proactive Business Relationship Manager to oversee a large client portfolio and drive retention, adoption, and growth. You will be the primary post-sale contact for up to 450 clients, helping them maximize value from Autodesk and Symetri solutions while identifying expansion opportunities and long-term partnerships.

Success relies on prioritization, process discipline, and recognizing when deeper engagement is needed.

Qualifications

• 1-2 years of experience in Client Success, Account Management, Renewals, Inside Sales, or a similar customer-facing role.
• Experience managing multiple priorities in a fast-paced environment.
• Strong communication, relationship-building, and problem-solving skills.
• Experience with CRM platforms such as Salesforce (Planhat experience is a plus).
• Proficiency with Microsoft 365, including Outlook, Teams, Excel, and Word.
• Demonstrated ownership, accountability, and attention to detail.
• Bachelor's degree or equivalent combination of education and experience.

Responsibilities

• Own customer retention and renewal outcomes across a high-volume portfolio.
• Build strong client relationships through proactive outreach and consultative conversations.
• Identify and elevate customer risks using engagement and health indicators.
• Prepare and deliver Autodesk renewal quotes and Symetri support contract renewals.
• Partner with Sales to surface expansion opportunities and support account growth.
• Coordinate with technical, consulting, and support teams to ensure positive client outcomes.
• Maintain accurate customer records, forecasts, contracts, and activities in Salesforce and other business systems.
• Guide customers through Autodesk licensing updates, program changes, and adoption best practices.

Skills

Communication

Relationship-building

Problem-solving

CRM knowledge

Education

Bachelor's degree

Tools

Salesforce

Planhat

Microsoft 365

Job description

Symetri USA is seeking a proactive Business Relationship Manager to oversee a large client portfolio and drive retention, adoption, and growth. You will be the primary post-sale contact for up to 450 clients, helping them maximize value from Autodesk and Symetri solutions while identifying expansion opportunities and long-term partnerships.

Success relies on prioritization, process discipline, and recognizing when deeper engagement is needed.