Business Relationship Manager

Team D3 - Now Symetri; Charlotte (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

2 weeks PTO annually plus flexible paid time off

Company group health insurance

401K Program with D3 matching

Short-term & Long-term Disability

401K with company match

Job summary

A software consulting firm in Charlotte is looking for a passionate Business Relationship Manager to support customers through onboarding and contract renewals. The role involves being the main contact for customers, resolving issues, and supporting sales efforts. Ideal candidates will have a college degree and 1-2 years of experience in customer service or inside sales. Competitive salary and benefits included.

Qualifications

• 1 to 2 years successful experience in a Customer Service Role or Inside Sales Role.
• Experience working with CRM systems is very helpful.
• Experience with CRM systems is helpful.

Responsibilities

• Renew annual software and service contracts for territory sales.
• Act as the main point of contact for customers, resolving their issues directly.
• Take ownership of the customer relationship, prioritizing the customer's best interests.
• Quote, track, and close Autodesk subscription renewal contracts.
• Quote, track, and close Symetri support contracts and other products.
• Quote, track, and close transactional sales orders.
• Ensure order accuracy and communicate policy changes or promos.
• Manage customer communications that support client business outcomes and CRM records.
• Identify, research, and resolve customer issues proactively.
• Continued self-training on industry products and services.

Skills

Customer Service Experience

Communication Skills

Problem-Solving

Organization

Education

College degree or equivalent work experience

Tools

CRM Systems

Microsoft Office

Job description

Symetri US is an Autodesk Platinum Partner that consults with manufacturers to design better products and get to market faster by leveraging best-in-class engineering, design, process automation, and data management technologies.

We are seeking a Business Relationship Manager that is passionate about supporting our customers. We provide our team members the room to grow and the support & leadership to succeed with great earning potential.

POSITION SUMMARY

The Business Relationship Manager demonstrates a passion for customer service by focusing on supporting customers through onboarding, customer service calls, and contract renewals. The role also includes supporting the outside sales team in efforts to gain new business.

PRIMARY DUTIES AND RESPONSIBILITIES

• Renew annual software and service contracts for territory sales
• Act as the main point of contact for customers, resolving their issues directly or routing them to the appropriate team member for incoming calls, chats, and market qualified leads
• Take ownership of the customer relationship, making decisions that prioritize the customer's best interests
• Quote, track, and close Autodesk subscription renewal contracts
• Quote, track, and close Symetri support contracts and other Symetri products
• Quote, track, and close transactional sales orders
• Ensure order accuracy
• Communicate and notify customers of policy changes, product promos, etc.
• Customer outbound communications that support client business outcomes. Manage customer contracts in CRM
• Identify, research, and resolve customer issues proactively
• Continued self-training on the industry products, services, and Symetri Technologies
• Perform additional duties as requested or assigned

QUALIFICATIONS

• College degree or equivalent work experience
• 1 to 2 years successful experience in a Customer Service Role or Inside Sales Role
• Experience working with CRM systems is very helpful

PREFERRED KNOWLEDGE, SKILLS & ABILITIES

• Working knowledge of Windows environment and Microsoft Office products.
• Knowledge of Customer Relationship Management (CRM) systems
• Professional writing and verbal communication skills
• Ability to communicate thoughts and information via phone or email clearly and concisely
• Ability to work collaboratively with others
• Ability to work independently and take ownership in work completed
• Ability to contribute and work well on a team
• Skill in using talents to positively affect customer experiences
• Highly organized and detail oriented

COMPENSATION

Salary (based upon experience) plus Performance Based Pay (PBP).

BENEFITS

• 2 weeks PTO annually plus flexible paid time off
• D3 Observed Standard Holidays
• Company group health insurance, nominal fee for employee coverage
• Short-term & Long-term Disability included
• 401K Program with D3 matching up to 4% of your base salary
• Eligibility of Benefits as follows:
• Insurance coverage(s), paid holidays, 401k, vacation starts the first of the month following 30 days of employment

EOE/Veteran/Disabled

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales and Business Development
• Software Development