Business Relationship Manager

Symetri USA; Fayetteville (AR); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Generous and flexible time off

Eight paid holidays

Group health insurance

Disability coverage (short- and long‑n

401(k) with company match

Job summary

Symetri USA is seeking a proactive Business Relationship Manager to oversee a large client portfolio and drive retention, adoption, and growth. You will be the primary post-sale contact for up to 450 clients, helping them maximize value from Autodesk and Symetri solutions while identifying expansion opportunities and long-term partnerships.

Success relies on prioritization, process discipline, and recognizing when deeper engagement is needed.

Qualifications

• 1-2 years of experience in Client Success, Account Management, Renewals, Inside Sales, or a similar customer-facing role.
• Experience managing multiple priorities in a fast-paced environment.
• Strong communication, relationship-building, and problem-solving skills.
• Experience with CRM platforms such as Salesforce (Planhat experience is a plus).
• Proficiency with Microsoft 365, including Outlook, Teams, Excel, and Word.
• Demonstrated ownership, accountability, and attention to detail.
• Bachelor's degree or equivalent combination of education and experience.

Responsibilities

• Own customer retention and renewal outcomes across a high-volume portfolio.
• Build strong client relationships through proactive outreach and consultative conversations.
• Identify and elevate customer risks using engagement and health indicators.
• Prepare and deliver Autodesk renewal quotes and Symetri support contract renewals.
• Partner with Sales to surface expansion opportunities and support account growth.
• Coordinate with technical, consulting, and support teams to ensure positive client outcomes.
• Maintain accurate customer records, forecasts, contracts, and activities in Salesforce and other business systems.
• Guide customers through Autodesk licensing updates, program changes, and adoption best practices.

Skills

Communication

Relationship-building

Problem-solving

CRM knowledge

Education

Bachelor's degree

Tools

Salesforce

Planhat

Microsoft 365

Job description

Symetri combines technology and business process consulting to help firms successfully plan, design, build and operate land and buildings. With Symetri, you are part of a company that is delivering solutions to improve the entire project delivery process, from planning and design, to construction and operations & maintenance. In other words, you're joining a team that is dedicated to helping our clients leverage technology in innovative ways to build a better world.

This is a fully remote position.

ROLE

We're looking for a proactive, consultative Business Relationship Manager to manage a large portfolio of customer accounts and drive retention, adoption, and growth. In this role, you'll serve as the primary post-sale contact for up to 450 clients, helping them maximize value from their Autodesk and Symetri solutions while identifying opportunities for expansion and long-term partnership.

Success in this role comes from strong prioritization, process discipline, and the ability to recognize which customers need a deeper level of engagement.

RESPONSIBILITIES

• Own customer retention and renewal outcomes across a high-volume portfolio.
• Build strong client relationships through proactive outreach and consultative conversations.
• Identify and elevate customer risks using engagement and health indicators.
• Prepare and deliver Autodesk renewal quotes and Symetri support contract renewals.
• Partner with Sales to surface expansion opportunities and support account growth.
• Coordinate with technical, consulting, and support teams to ensure positive client outcomes.
• Maintain accurate customer records, forecasts, contracts, and activities in Salesforce and other business systems.
• Guide customers through Autodesk licensing updates, program changes, and adoption best practices

REQIREMENTS:

• 1-2 years of experience in Client Success, Account Management, Renewals, Inside Sales, or a similar customer-facing role.
• Experience managing multiple priorities in a fast-paced environment.
• Strong communication, relationship-building, and problem-solving skills.
• Experience with CRM platforms such as Salesforce (Planhat experience is a plus).
• Proficiency with Microsoft 365, including Outlook, Teams, Excel, and Word.
• Demonstrated ownership, accountability, and attention to detail.
• Bachelor's degree or equivalent combination of education and experience.

• Experience in software, SaaS, technology, or subscription-based business
• Familiarity with Autodesk products, licensing, or the AECO or Manufacturing industries
• Understanding of customer lifecycle management, renewals, and adoption strategies

BENEFITS & PERKS

• Generous and flexible time off (FTO), plus eight paid holidays
• Company-sponsored benefits include:
  • Group health insurance with nominal employee contribution
  • Employer-paid short- and long-term disability coverage
  • Access to optional benefits through a cafeteria plan, including dental, vision, life insurance, wellness reimbursement program, and other supplemental benefits
  • Employer match of employee HSA contributions, dollar-for-dollar up to the IRS limit
• 401(k) with company match of up to 4% of base salary

*Our company is currently unable to sponsor work visas. Candidates must be legally authorized to work in the United States without sponsorship.

Symetri is an Equal Opportunity Employer as to all protected groups, including protected veterans and individuals with disabilities.