Client Engagement & Program Operations Manager

Districttechgroup; Washington (District of Columbia); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Fully remote work environment

Competitive salary and commission structure

Health, dental, and vision insurance

Career growth opportunities

Job summary

A leading IT services company is seeking a Client Engagement & Program Operations Manager to oversee client relationships and program operations. You will ensure exceptional service delivery, manage multiple accounts, and drive improvements. The ideal candidate has over 4 years in client success or program management within the cybersecurity or IT services industry. This position offers a fully remote work environment along with competitive compensation and benefits.

Qualifications

• 4+ years of experience in client success, account management, or program management.
• Background in cybersecurity, IT services, or managed services industry.
• Track record of managing enterprise client relationships.

Responsibilities

• Serve as the primary point of contact for assigned client accounts.
• Conduct regular business reviews and strategic planning sessions with clients.
• Coordinate service delivery across technical teams and ensure SLA compliance.
• Manage client onboarding and ensure smooth transitions.

Skills

Client success management

Project management

Communication skills

Technical understanding

Organizational skills

Education

Bachelor's degree in Business, IT, or related field

Tools

CRM tools

Project management tools

Job description

Client Engagement & Program Operations Manager

Washington, DC Remote Full-Time

About This Role

As a Client Engagement & Program Operations Manager, you will be the primary point of contact for our clients, ensuring exceptional service delivery and building long-term partnerships. You will manage multiple client relationships while overseeing program operations and driving continuous improvement.

Responsibilities

• • Serve as the primary point of contact for assigned client accounts
• • Conduct regular business reviews and strategic planning sessions with clients
• • Coordinate service delivery across technical teams and ensure SLA compliance
• • Identify opportunities for service expansion and upselling
• • Manage client onboarding and ensure smooth transitions
• • Track and report on key performance metrics and client satisfaction
• • Resolve escalated client issues and manage expectations effectively
• • Develop and maintain strong relationships with client stakeholders at all levels
• • Oversee program operations and resource allocation

Qualifications

• ✓ 4+ years of experience in client success, account management, or program management
• ✓ Background in cybersecurity, IT services, or managed services industry
• ✓ Proven track record of managing enterprise client relationships
• ✓ Strong project management and organizational skills
• ✓ Excellent communication and presentation abilities
• ✓ Experience with CRM and project management tools
• ✓ Ability to understand technical concepts and translate them for business stakeholders
• ✓ Bachelor's degree in Business, IT, or related field

Preferred Qualifications

• + PMP or similar project management certification
• + Experience in MSP/MSSP environment
• + Background in sales or business development
• + Familiarity with cybersecurity services and solutions
• + Experience managing remote teams

What We Offer

• ★ Fully remote work environment
• ★ Competitive salary and commission structure
• ★ Health, dental, and vision insurance
• ★ Career growth in a rapidly expanding company