Remote Client Success Manager - Offshore Staffing

Hire Overseas; Milton (MA); À distance; USD 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Paid time off

Holiday observance

100% remote

Résumé du poste

Hire Overseas is seeking an Internal Customer Success Manager to own existing client relationships for its offshore staffing platform. This fully remote role involves managing client relationships, ensuring candidate quality, and coordinating with the founders to deliver exceptional service.

You will work with offshore markets and communicate directly with clients to resolve issues before escalation. The position emphasizes ownership, clear written communication, and a proactive approach to

Qualifications

• Relevant experience in customer success, account management, staffing, or recruiting.
• Clear, real, personal written communication; background in staffing, recruiting, or offshore hiring.
• Familiarity with offshore talent markets in the Philippines, Latin America, or Africa.
• A short Loom video (1 to 2 minutes) introducing yourself, describing your customer success or account management experience, and walking through a situation where you caught and resolved a client problem before it escalated.

Responsabilités

• Client Relationship Management
• Run regular check-ins across every active account and spot problems with a placed contractor before the client does
• Own the quality of every candidate that goes in front of a client
• Submit Loom video as part of the application process

Connaissances

Client relationships

Description du poste

Hire Overseas is seeking an Internal Customer Success Manager to own existing client relationships for its offshore staffing platform. This fully remote role involves managing client relationships, ensuring candidate quality, and coordinating with the founders to deliver exceptional service.

You will work with offshore markets and communicate directly with clients to resolve issues before escalation. The position emphasizes ownership, clear written communication, and a proactive approach to