Strategic Client Success Manager — LMS & L&D

ABSORB; Tampa (FL); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Bonus plans

Time off

Equipment allowance

Flex allowance

Career growth

DEI programs

Job summary

Absorb is a remote-first company delivering cloud-based LMS solutions. We seek a Client Success Manager to own strategic client relationships and drive product adoption while building, scaling, and measuring learning programs that deliver real business outcomes.

You will guide clients in maximizing Absorb LMS ROI, design and optimize learning initiatives, and collaborate with cross-functional teams to expand usage and renewals.

Qualifications

• 4–6 years of experience in B2B SaaS, ideally LMS, HR Tech, EdTech, or learning solutions industries.
• Background as a Learning & Development practitioner with designing, executing, and evaluating training programs.
• Ability to tie learning initiatives to measurable outcomes: engagement, ROI, adoption metrics, or KPIs.
• Strong client-facing skills: communication, relationship-building, executive alignment, consultative problem-solving.
• Translating technical concepts into accessible explanations.
• Strong commercial and business acumen.
• Excellent time and project management.
• Familiarity with SaaS, APIs, and core web technologies.

Responsibilities

• Develop trusted, strategic relationships with a portfolio of clients to promote retention and loyalty.
• Manage the client lifecycle from post onboarding through adoption, expansion, advocacy, and renewal.
• Help clients design, implement, and optimize learning programs using Absorb LMS.
• Consult on and measure program effectiveness, tying outcomes and usage to business goals and ROI.
• Deliver training and enablement sessions to maximize Absorb LMS value.
• Monitor client health, identify risks, drive escalations, and create action plans.
• Route upsell and expansion opportunities to the Account Management team.
• Collaborate cross-functionally with Product, Support, Professional Services, and others.

Skills

LMS Expertise

Client relations

ROI analytics

SaaS knowledge

Learning & Development

Cross-functional collaboration

Product ROI

Tools

ChurnZero

Salesforce

JIRA

Zendesk

Job description

Absorb is a remote-first company delivering cloud-based LMS solutions. We seek a Client Success Manager to own strategic client relationships and drive product adoption while building, scaling, and measuring learning programs that deliver real business outcomes.

You will guide clients in maximizing Absorb LMS ROI, design and optimize learning initiatives, and collaborate with cross-functional teams to expand usage and renewals.