Client Success Manager — Drive LegalTech Impact

Helloflare; Scottsdale (AZ); Vor Ort; USD 65.000 - 95.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement plan

Unlimited Paid Time Off

Zusammenfassung

Flare is redefining how attorneys and clients collaborate in the legal journey. As a Customer Success Manager, you will own the client relationship and oversee case progression, guiding families through legal workflows with empathy and efficiency.

You will partner with attorneys to anticipate needs, drive growth, and optimize operations using data-driven insights and AI-enabled tools. A fast-paced, client-centric mindset is essential to excel in this role.

Qualifikationen

• 1-2+ years in a client-facing role (customer success, case management, or similar).
• Strong ownership mindset with initiative and accountability.
• Client-obsessed and proactive in problem solving.
• Creative problem-solver who sees obstacles as opportunities.
• Relationship builder who earns trust with clients and attorneys.
• Thrives in high-volume, fast-paced environments with good time management.
• Tech-forward and comfortable adopting new tools including AI.
• Metric-driven with ability to analyze data and report on outcomes.
• Excellent written and verbal communication; adaptable tone.
• Collaborative team player contributing to a positive culture.

Aufgaben

• Own case progression from intake to resolution, driving momentum and coordinating with attorneys.
• Conduct regular case reviews to ensure deadlines and track progress.
• Provide updates to clients and attorneys, gathering information and preempting issues.
• Identify and manage legal workflow needs, drafting, filing, and research with attorney input.
• Spot bottlenecks and propose process improvements for efficiency.
• Support attorneys as a strategic partner to enable growth.
• Spot opportunities for repeat business and advocate for clients.
• Collaborate with internal teams to move cases forward and improve operations.
• Track and report client success metrics for leadership decisions.

Kenntnisse

Client-facing

Ownership mindset

Empathy

Creative problem-solver

Relationship building

Time management

Tech-forward

Data-driven

Communication

Team collaboration

Tools

CRM (Salesforce)

AI workflow tools

Ticketing/case management

Jobbeschreibung

Flare is redefining how attorneys and clients collaborate in the legal journey. As a Customer Success Manager, you will own the client relationship and oversee case progression, guiding families through legal workflows with empathy and efficiency.

You will partner with attorneys to anticipate needs, drive growth, and optimize operations using data-driven insights and AI-enabled tools. A fast-paced, client-centric mindset is essential to excel in this role.