Strategic Client Success Lead, Legal Tech

Social Leverage; Scottsdale (AZ); On-site; USD 65,000 - 90,000; Full time

Job summary

Flare is seeking a proactive Customer Success Manager to drive client experience and case progression in family law matters. You will own the client relationship, resolve escalations with empathy, and partner with attorneys to anticipate needs and drive growth.

You will identify workflow improvements, coordinate with internal teams, and track client success metrics to inform leadership decisions. This role thrives in fast-paced environments and requires a tech-forward mindset.

Qualifications

• 1-2+ years in a client-facing role (customer success, case management, or similar).
• Strong ownership mindset; takes initiative to push cases forward.
• Client-obsessed, proactive problem solver, empathetic in communications.

Responsibilities

• Own case progression from intake to resolution, guiding attorneys and clients through timelines.
• Conduct regular case reviews with attorneys to ensure deadlines are met.
• Communicate updates to clients and attorneys; gather information and keep all informed.

Skills

Client-facing

Ownership mindset

Customer obsession

Creative problem-solving

Relationship builder

Time management

Tech-forward

Data-driven

Excellent communicator

Collaborative team player

Job description

Flare is seeking a proactive Customer Success Manager to drive client experience and case progression in family law matters. You will own the client relationship, resolve escalations with empathy, and partner with attorneys to anticipate needs and drive growth.

You will identify workflow improvements, coordinate with internal teams, and track client success metrics to inform leadership decisions. This role thrives in fast-paced environments and requires a tech-forward mindset.