Remote Client Success Manager — Law Firms

Proof; United States; On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401k

Flexible time off

Necessary equipment provided

Job summary

Proof, a startup in the legal tech industry, is looking for a Client Success Manager to support law firm clients in the Mountain/West Region. The chosen candidate will be responsible for conducting needs analyses, developing tailored solutions, and ensuring successful client engagement. Candidates should have 5+ years of experience in customer success and strong communication skills. The role supports remote work and offers a salary range of $80,000-$100,000 plus bonuses based on performance.

Qualifications

• 5+ years of experience in customer success or account management.
• Ability to engage with C-suite executives effectively.
• Proven track record of developing customized solutions for enterprise clients.
• Strong analytical and problem-solving capabilities.

Responsibilities

• Conduct needs analysis with law firm clients to understand their challenges.
• Develop customized solutions and workflows.
• Serve as primary contact for client support and guidance.
• Track and report on client success metrics.

Skills

Customer success

Account management

Strong communication skills

Interpersonal relationship-building

Analytical and problem-solving abilities

Tools

HubSpot

Intercom

Job description

Proof, a startup in the legal tech industry, is looking for a Client Success Manager to support law firm clients in the Mountain/West Region. The chosen candidate will be responsible for conducting needs analyses, developing tailored solutions, and ensuring successful client engagement. Candidates should have 5+ years of experience in customer success and strong communication skills. The role supports remote work and offers a salary range of $80,000-$100,000 plus bonuses based on performance.