Client Success Manager - Law Firm CRM & Insights

Insight Global; New York (NY); On-site; USD 120,000 - 150,000; Full time

Job summary

A leading legal services firm in New York is seeking a Client Service Manager to support client service programs and enhance client relationships. This full-time position requires 5+ years of law firm experience, exemplary communication skills, and strong project management capabilities. The role involves data reporting, managing client feedback programs, and collaborating with various internal departments to ensure service excellence.

Qualifications

• 5+ years of experience in a law firm, preferably Big Law or mid-sized firms.
• Demonstrated ability to build strong working relationships across all levels.
• Ability to work both independently and collaboratively in hybrid environments.

Responsibilities

• Supports assigned Client Service Teams and facilitates team meetings.
• Leads data gathering and reporting tasks related to client relationships.
• Prepares reports and visual aids to communicate client feedback results.

Skills

5+ years of experience in a law firm

Exemplary communication skills

Detail-oriented

Strong project management skills

Proficient in MS Office

Self-motivated and positive attitude

Tools

Salesforce

Smartsheet

Job description

A leading legal services firm in New York is seeking a Client Service Manager to support client service programs and enhance client relationships. This full-time position requires 5+ years of law firm experience, exemplary communication skills, and strong project management capabilities. The role involves data reporting, managing client feedback programs, and collaborating with various internal departments to ensure service excellence.