Remote Client Success Manager - HRIS & Payroll

Procare HR; Oregon; Hybrid; USD 85,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Short- & long-term disability

401K with company match

Paid time off

Vision benefits

Critical illness insurance

Voluntary Life/AD&D

Accident insurance

Job summary

ProCare HR is seeking a Client Success Manager to serve as the primary contact for care-provider clients, overseeing data and services, and optimizing UKG Ready HRIS to streamline HR operations. You will guide onboarding through optimization, ensuring client satisfaction and retention in a fully remote role with occasional travel.

The position requires a Bachelor's degree in Business Administration or HR and a minimum of 3 years in client/account management plus HRIS experience.

Qualifications

• Bachelor's degree in Business Administration, Human Resources, or related field.
• Minimum 3 years of client/account management experience.
• Minimum 3 years of HR-related experience (payroll, benefits, HRIS).
• Experience with senior living providers preferred (2+ years).
• UKG Ready configuration and optimization experience preferred.
• CRM experience (Salesforce preferred).
• Experience in PEO/HR Shared Services preferred.

Responsibilities

• Lead client relationships from onboarding through optimization.
• Troubleshoot HRIS, payroll, and compliance issues.
• Collaborate internally to improve service and client outcomes.
• Partner with clients to ensure satisfaction and long-term retention.

Skills

Client management

HRIS experience

CRM experience

Education

Bachelor's degree in Business Administration/HR

Tools

UKG Ready

Salesforce

Job description

ProCare HR is seeking a Client Success Manager to serve as the primary contact for care-provider clients, overseeing data and services, and optimizing UKG Ready HRIS to streamline HR operations. You will guide onboarding through optimization, ensuring client satisfaction and retention in a fully remote role with occasional travel.

The position requires a Bachelor's degree in Business Administration or HR and a minimum of 3 years in client/account management plus HRIS experience.