Healthcare Client Success Manager

NationsBenefits; Plantation (FL); Hybrid; USD 75,000 - 95,000; Full time

Benefits offered by this job

Career advancement opportunities

Remote work options

Innovative work environment

Job summary

A rapidly growing healthcare fintech company seeks a Client Services Manager to serve as the primary contact for health plan partners in Plantation, FL. The role involves managing client relationships, ensuring seamless program delivery, and analyzing performance data for improvements. The ideal candidate has 3-5 years of experience in client services, is proficient in Microsoft Office, and possesses strong communication skills. This position offers a remote or hybrid working arrangement.

Qualifications

• 3-5 years of experience in client services, account management, or program management.
• Prior experience managing client relationships in a fast-paced environment.
• Proficient in MS Office and data visualization tools.

Responsibilities

• Serve as the day-to-day contact for assigned health plan partners.
• Monitor operational performance of client programs.
• Identify operational inefficiencies and recommend process improvements.

Skills

Client Relationship Management

Operational Execution

Data Analysis & Performance Insights

Communication & Presentation Skills

Problem Solving & Critical Thinking

Cross-Functional Collaboration

Sales Support & Growth Initiatives

Education

Bachelor's degree in Business Administration, Healthcare Management, or Data Analytics

Tools

Microsoft Office Suite

Power BI

JIRA

Confluence

Job description

A rapidly growing healthcare fintech company seeks a Client Services Manager to serve as the primary contact for health plan partners in Plantation, FL. The role involves managing client relationships, ensuring seamless program delivery, and analyzing performance data for improvements. The ideal candidate has 3-5 years of experience in client services, is proficient in Microsoft Office, and possesses strong communication skills. This position offers a remote or hybrid working arrangement.