Remote Client Success Manager - Revenue Growth

Jonas Software; United States; Remote; USD 29.000 - 40.000; Vollzeit

Benefits dieser Stelle

Health benefits

401K / Stock opportunities

Remote/work from home setup

Zusammenfassung

Jonas Software's InReach team in the United States is seeking a Client Success Manager to help deliver a world-class experience for our clients. This role focuses on understanding client needs and driving upsell opportunities while maintaining strong relationships across industries.

You will support high-touch accounts, manage implementation tasks, collaborate with product and engineering to fix bugs, and contribute ideas for process improvements.

Qualifikationen

• Experience in Client Success Management: 3+ years.
• Strong written and verbal communication with clients.
• Ability to manage multiple tasks and prioritize effectively.
• Experience handling client inquiries via email and phone.
• Familiarity with healthcare, legal, or education sectors is a plus.

Aufgaben

• Support high-touch accounts in various industries including legal and medical.
• Manage tasks across pre-, post-, and sustaining implementation of InReach.
• Build trust and maintain positive client relationships.
• Collaborate with management to propose improvements for efficiency.
• Document and track all client interactions.
• Provide proactive service and root-cause analysis for upsell opportunities.
• Manage special projects as needed.
• Ensure quality standards are maintained.
• Identify threats and opportunities to report to management.
• Work with product management and engineering to fix issues in InReach.
• Drive revenue growth through organic growth and Back to Base sales.
• Perform other duties as assigned by the Manager.

Kenntnisse

Client Success Management

Relationship building

Communication skills

Prioritization & multitasking

Microsoft Office

Critical thinking

Conflict resolution

Data entry

Sales experience

Mentoring

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Jonas Software's InReach team in the United States is seeking a Client Success Manager to help deliver a world-class experience for our clients. This role focuses on understanding client needs and driving upsell opportunities while maintaining strong relationships across industries.

You will support high-touch accounts, manage implementation tasks, collaborate with product and engineering to fix bugs, and contribute ideas for process improvements.