Remote Customer Success Manager: Growth & Retention

FoodChain ID Group; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

FoodChain ID, Inc. is seeking a Customer Success Manager to own a defined portfolio of client accounts, focusing on retention and product adoption.

You will serve as the day-to-day contact and partner with cross-functional teams to deliver measurable value and renewals across the account lifecycle. You will monitor adoption, guide onboarding and training, and work with Sales, Support and Product to ensure a seamless client experience and timely renewal execution.

Qualifications

• Experience in a customer success, account management or client-facing role within software or a subscription-based industry.
• Strong relationship-building and communication skills.
• Ability to manage a diverse portfolio of accounts with competing priorities.
• Analytical mindset with comfort using data to identify risk and opportunity.
• Proactive, organized and detail-oriented approach to account management.

Responsibilities

• Serve as the primary point of contact for a defined portfolio of client accounts.
• Build and maintain trusted relationships with key stakeholders within assigned accounts.
• Develop and execute account plans and success plans to drive value realization.
• Conduct regular check-ins and quarterly business reviews to review performance, adoption and goals.

Skills

Customer success

Account management

Relationship building

Communication skills

Data analysis

Salesforce CRM

Tools

Salesforce CRM

Job description

FoodChain ID, Inc. is seeking a Customer Success Manager to own a defined portfolio of client accounts, focusing on retention and product adoption.

You will serve as the day-to-day contact and partner with cross-functional teams to deliver measurable value and renewals across the account lifecycle. You will monitor adoption, guide onboarding and training, and work with Sales, Support and Product to ensure a seamless client experience and timely renewal execution.