Client Success Manager

VerifiedFirst; United States; Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Remote contracting role

Growth opportunities

Strong team culture

Job summary

Verified First is seeking a Client Success Manager to build and manage client relationships, focusing on pre-employment screening needs and timely placements. You will serve as the liaison between clients and Verified First stakeholders to deliver a world-class client experience.

The role emphasizes proactive relationship building, strategic conversations with executives, and ongoing account management to ensure client success and renewal in a remote, fast-paced environment.

Qualifications

• High School Diploma required; Bachelor's preferred in business or related field.
• 2+ years in Customer Success or Account Management.
• Experience with CRA or HRIS platforms.
• Experience using Salesforce or similar CRM is a plus.
• Working knowledge of G-Suite and Microsoft Office products.

Responsibilities

• Build and nurture client relationships through value-driven conversations.
• Identify and engage with key leadership/decision makers.
• Contact at-risk clients to resolve issues and retain them.
• Drive client satisfaction by forming strong partnerships.
• Monitor client health via media, data, and industry changes.
• Match Verified First products to client hiring needs.
• Deliver quarterly and yearly business reviews with focus on goals and value.
• Perform other duties as needed.

Skills

Customer Success

Account Manager

Communication

Problem solving

Relationship building

Independent work

Fast-paced environment

Education

High School Diploma

Bachelor's Degree in Business Administration

Tools

Salesforce

G-Suite

Microsoft Office

Job description

Position: Client Success Manager

Status: Full-Time

FLSA Code: Exempt

About Us

Verified First is a booming tech company on a mission to deliver cutting-edge technology, transforming how organizations protect their people. As a constant recipient of the "Best Places to Work" award, you can be sure we'll invest in you as both a professional and a person. We're looking for people like you - ambitious, hardworking, and fun - to join our team!

Summary

The Client Success Manager will successfully build and manage client relationships with a focus on assisting with their pre-employment screening needs and enabling them to place the right candidate in the right position in a timely manner. The successful person in this role will serve as the liaison between the client and key stakeholders within Verified First to provide appropriate expertise and world-class client experience.

How our Client Success Manager spends their time

• Build and nurture relationships through value, add conversations around best practices, industry changes, and goal alignment;
• Identify and build relationships with key leadership/decision makers;
• Contact at-risk clients to find resolutions and retain them;
• Drive client satisfaction by cultivating partnerships with our clients that will turn them into super fans of Verified First;
• Monitor client health through media, data, and industry changes to ensure Verified First is constantly aware of and matching their needs;
• Work with clients to match Verified First products and services to fulfill their current and future hiring needs;
• Deliver quarterly and yearly business reviews to clients with a strong focus on relationships, client goals, and value-add;
• Perform other duties as needed.

What you bring

• Proven work experience as a Customer Success or Account Manager;
• Encourage a direct and positive relationship between the community and the company;
• Able to thrive in a fast-paced environment;
• Exceptional ability to communicate and foster positive business relationships;
• Able to quickly learn new software and use systems accurately;
• You are a natural problem solver and are focused on creating solutions;
• You can adapt quickly to a changing environment;
• You work well independently but understand the importance of teamwork;
• Strong verbal and written communication skills, including the ability to effectively facilitate and adjust communication styles to the audience.

Qualifications

• High School Diploma required. Bachelor's Degree in Business Administration or a similar field is preferred;
• 2+ years of experience in Customer Success or Account Management is preferred;
• Experience working for a CRA, or HRIS platform;
• Experience using Salesforce or similar CRM a plus;
• Working knowledge of G-Suite and Microsoft Office products.

What we bring

• Flexibility & Balance: Enjoy the flexibility of a remote contracting role while working alongside a supportive and dynamic team.
• Growth: Continue to learn with continuous education and ongoing training. You won't stall here; growth is part of our success.
• Outstanding Culture: Even as an international team member, you are a crucial part of our supportive culture. We prioritize team-building and connections that embody our company values.

Verified First is proud to be an equal-opportunity employer. We expect all team members to have an understanding of, and commitment to diversity, equity, and inclusion. The pay for this remote position varies based on experience, job responsibilities, and geographical location to comply with state-specific pay regulations.