Client Success Partner — Remote & Growth-Focused

Verified First; United States; À distance; USD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Employer-paid health insurance

Flexible remote work

Career growth and training

Paid time off starting day one

Résumé du poste

Verified First is seeking a Client Success Manager who will build and manage client relationships, focusing on pre-employment screening needs and helping place the right candidate quickly. You will act as the liaison between clients and internal teams to deliver world-class service.

In this remote, full-time role, you will nurture executive connections, monitor client health, conduct quarterly reviews, and align products with hiring goals.

Qualifications

• High School Diploma required; Bachelor's degree preferred.
• 2+ years of experience in Customer Success or Account Management is preferred.
• Experience working for a CRA, or HRIS platform.
• Experience using Salesforce or similar CRM a plus.
• Working knowledge of G-Suite and Microsoft Office products.

Responsabilités

• Build and nurture relationships through value, add conversations around best practices, industry changes, and goal alignment.
• Identify and build relationships with key leadership/decision makers.
• Contact at-risk clients to find resolutions and retain them.
• Drive client satisfaction by cultivating partnerships with our clients that will turn them into super fans of Verified First.
• Monitor client health through media, data, and industry changes to ensure Verified First is constantly aware of and matching their needs.
• Work with clients to match Verified First products and services to fulfill their current and future hiring needs.
• Deliver quarterly and yearly business reviews to clients with a strong focus on relationships, client goals, and value-add.
• Perform other duties as needed

Connaissances

Customer Success

Account Management

Communication

Problem Solving

Relationship Building

Independent Work

Team Collaboration

Formation

Bachelor’s degree in Business Administration or related field

High School Diploma

Outils

Salesforce

G-Suite

Microsoft Office

HRIS platform

Description du poste

Verified First is seeking a Client Success Manager who will build and manage client relationships, focusing on pre-employment screening needs and helping place the right candidate quickly. You will act as the liaison between clients and internal teams to deliver world-class service.

In this remote, full-time role, you will nurture executive connections, monitor client health, conduct quarterly reviews, and align products with hiring goals.