Remote Client Success Specialist

VerifiedFirst; United States; Remote; USD 36,000 - 48,000; Part time

Benefits offered by this job

Remote contracting role

Growth opportunities

Supportive team culture

Job summary

Verified First is seeking a Client Services Representative for a remote contracting role. You will assist clients via email, phone, or chat, educate on searches and the adverse action process, and help with account creation and orders. The position emphasizes customer relationship building and timely service delivery.

The role supports a distributed team with opportunities for growth and ongoing training, while maintaining a positive, solution-focused approach to customer interactions.

Qualifications

• Must have strong communication skills, both written and verbal, and a positive, solution-focused attitude.
• Interest in learning more about application support and service delivery.
• Experience in client services and ability to work independently as well as in a team.

Responsibilities

• Provide world-class service for client inquiries via email, phone, or chat in a professional and empathetic manner.
• Meet the goals of the Client Service team around response times and resolution times for client cases.
• Educate clients on searches, forms needed for searches, and the adverse action process.
• Assist clients with creating new user accounts, processing orders, and training clients on how to use the background screening application.
• Train new clients on the billing process.
• Assist other departments in obtaining information and forms needed from clients to perform searches.
• Perform other duties as assigned.

Skills

Communication skills

Positive attitude

Solution-oriented

Teamwork

Attendance & punctuality

Learning mindset

Education

High School Diploma or equivalent

Tools

G-Suite

Microsoft Office

Salesforce

Job description

Verified First is seeking a Client Services Representative for a remote contracting role. You will assist clients via email, phone, or chat, educate on searches and the adverse action process, and help with account creation and orders. The position emphasizes customer relationship building and timely service delivery.

The role supports a distributed team with opportunities for growth and ongoing training, while maintaining a positive, solution-focused approach to customer interactions.