Remote Client Success Manager: Drive IT Outcomes

Resultant; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Unlimited vacation

401(k) contributions

Career development opportunities

Job summary

Resultant is seeking a Client Success Manager to manage SMB and mid-market client relationships remotely, with travel to client sites about 10-15% of the time. You will guide technology roadmaps, ensure project delivery, and maintain high client satisfaction as a trusted advisor.

You will work closely with VP of Client Success and cross-functional teams to align services with client goals, while supporting Resultant’s mission and client-first approach.

Qualifications

• Bachelor’s degree required in a related field.
• Experience building and maintaining executive-level client relationships.
• Strong understanding of IT service delivery and MSP environments.

Responsibilities

• Oversee a subset of SMB and mid-market clients as the primary relationship manager and advocate.
• Provide strategic and tactical guidance aligned with client engagement standards.
• Ensure IT systems are managed, controlled, and optimized for client needs.
• Lead client relationships and act as sole point of contact for assigned accounts.
• Coordinate and escalate for the client service team; manage opportunities in CRM.

Skills

Client relationship management

Strategic guidance

Communication skills

Cross-functional collaboration

Project management

Problem solving

Travel readiness

Education

Bachelor’s degree in Computer Science, Engineering, Business Administration, or related

Tools

CRM systems

MS Office

Job description

Resultant is seeking a Client Success Manager to manage SMB and mid-market client relationships remotely, with travel to client sites about 10-15% of the time. You will guide technology roadmaps, ensure project delivery, and maintain high client satisfaction as a trusted advisor.

You will work closely with VP of Client Success and cross-functional teams to align services with client goals, while supporting Resultant’s mission and client-first approach.