Remote Client Success Manager | Drive Adoption & ROI

SMG; Kansas City (MO); Hybrid; USD 70.000 - 110.000; Vollzeit

Benefits dieser Stelle

Unlimited PTO

Extended parental leave

Company-issued equipment and tools

Culture of collaboration and growth

Zusammenfassung

SMG is hiring a remote Client Success Manager to serve as the primary client contact, driving adoption, value realization, and ROI across programs. You will guide clients through best practices, align deliverables with business goals, and coordinate with sales for expanded capabilities, all while maintaining strong Salesforce-based program health and client relations.

The role requires a Bachelor's degree (or equivalent) and 2+ years in client success or related roles, with proven ability to

Qualifikationen

• Bachelor's degree or equivalent work experience.
• Minimum 2+ years of experience in client success, account management, consulting, customer experience, or another customer-facing role.
• Working knowledge of client success, customer experience programs, retention, and value realization.
• Strong relationship management skills with clients, executives, and internal cross-functional partners.
• Demonstrated ability to provide consultative guidance, identify risks and opportunities, influence action, and manage priorities, client communications, and program health across multiple accounts.

Aufgaben

• Serve as an SMG program and product expert, demonstrating features and delivering training that increases effective use of SMG tools.
• Manage client program health and adoption, guiding clients toward best practices across survey design, reporting setup, invite methods, close-the-loop processes, data integrations, and related program elements.
• Proactively share best practices, cross-client examples, training, and practical feature guidance to help clients strengthen and grow their programs.
• Align partnership priorities, deliverables, and timelines to client business objectives, and connect ongoing work to the outcomes clients are trying to achieve.
• Lead annual or semi-annual survey and program consultations, maturity assessments, and strategic partnership planning, then drive follow-through on actions that support program ROI.
• Manage client communication around deliverables and program updates, resolve concerns effectively, and elevate critical issues through seamless resolution.
• Build trusted relationships with key contacts across client levels, anticipate needs, and act as a strong advocate for the client within SMG.
• Identify opportunities to expand listening channels and program value, partner with Sales on additional capabilities, and maintain accurate Salesforce records for deliverables, client health inputs, and action items.

Kenntnisse

Client success

Account management

Customer experience

Cross-functional collaboration

Relationship management

Ausbildung

Bachelor's degree or equivalent

Tools

Salesforce

Jobbeschreibung

SMG is hiring a remote Client Success Manager to serve as the primary client contact, driving adoption, value realization, and ROI across programs. You will guide clients through best practices, align deliverables with business goals, and coordinate with sales for expanded capabilities, all while maintaining strong Salesforce-based program health and client relations.

The role requires a Bachelor's degree (or equivalent) and 2+ years in client success or related roles, with proven ability to