Remote Client Success Manager – Drive Adoption & Growth

Automatic Data Processing, Inc.; Tulsa (OK); Remote; USD 85,000 - 95,000; Full time

Job summary

Waterfield Tech is seeking a Client Success Manager to drive adoption, value realization, and long-term account growth. You will be the primary day-to-day contact for client stakeholders, coordinating support activities and serving as a trusted escalation point when needed.

By understanding each client’s environment, goals, and challenges, you will align Waterfield’s capabilities with client needs and collaborate with delivery and account leadership to expand impact and reduce risk across

Responsibilities

• Build and maintain strong, trusted relationships with key client stakeholders
• Serve as the primary day-to-day liaison and go-to resource for assigned clients
• Oversee and coordinate ongoing support and service activities, ensuring timely execution and follow-through
• Act as an escalation point for client issues, driving resolution
• Develop and execute client success plans aligned to customer goals and desired outcomes
• Drive adoption of Waterfield solutions by identifying gaps and recommending actions to increase value realization
• Monitor account health, including customer sentiment, usage trends, and operational performance, and proactively identify risks
• Ensure account team is informed of key developments, risks, and opportunities
• Identify opportunities to expand Waterfield’s footprint by uncovering unmet needs and areas for growth
• Support and contribute to business reviews (MBRs/QBRs), including insights, performance data, and recommendations
• Provide input into renewal planning by ensuring customers are realizing value and highlighting changes in the customer environment
• Coordinate across delivery, support, and partner teams to ensure a consistent and high-quality customer

Job description

Waterfield Tech is seeking a Client Success Manager to drive adoption, value realization, and long-term account growth. You will be the primary day-to-day contact for client stakeholders, coordinating support activities and serving as a trusted escalation point when needed.

By understanding each client’s environment, goals, and challenges, you will align Waterfield’s capabilities with client needs and collaborate with delivery and account leadership to expand impact and reduce risk across