Remote Client Success Manager, AdTech & Agencies

Adelaide; United States; Remote; USD 85,000 - 95,000; Full time

Benefits offered by this job

Health & Wellness

Paid time off

Parental leave

Wellness & Personal Development Stipd

Holiday break

Volunteer time off

Job summary

Adelaide is seeking a remote Senior Customer Success Manager to manage and grow relationships with agency and brand clients, driving adoption of Adelaide's AU metric in planning, buying, and evaluation of media.

You'll collaborate with Sales and Analytics to deliver reports and insights that improve campaign performance, while supporting clients across tri-state area campaigns from a fully remote setup.

Qualifications

• 5+ years of experience in digital media, adtech, or advertising.
• Agency- or brand-side experience preferred.
• Bachelor's degree required.

Responsibilities

• Own and grow relationships with key agency and brand clients.
• Act as trusted partner to agency teams, helping them build AU into media planning, activation, optimization, and reporting.
• Work with brand marketers to tie attention data to business objectives and KPIs across the funnel.
• Explain Adelaide's value to agency and brand stakeholders and recommend optimizations based on the data.
• Drive adoption of the AU metric across agency holding companies, independent agencies, and brand advertisers.
• Work with Sales to deepen agency and brand relationships, expand into new brands within agency portfolios, and grow existing accounts.
• Partner with the Analytics team on reports and custom analyses that match each client's objectives.
• Serve as the product expert, guiding agencies and brands through Adelaide's measurement data and insights.
• Coordinate with Technical Account Management on campaign setup for agency and brand clients.
• Support AdOps on implementation and execution.

Skills

Communication skills

Relationship management

Analytical thinking

Attention to detail

Education

Bachelor's degree

Tools

CM360

Innovid

Extreme Reach

DV360

The Trade Desk (TTD)

Job description

Adelaide is seeking a remote Senior Customer Success Manager to manage and grow relationships with agency and brand clients, driving adoption of Adelaide's AU metric in planning, buying, and evaluation of media.

You'll collaborate with Sales and Analytics to deliver reports and insights that improve campaign performance, while supporting clients across tri-state area campaigns from a fully remote setup.